PRIVACY POLICY

Last updated: 9th May 2025

Simon Charles Exteriors (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or contact us directly.

1. Who we are

Simon Charles Exteriors is a UK-based business offering interior design services. For the purposes of data protection law, we are the “data controller” of any personal information you provide to us.

If you have any questions about this notice, or how we use your data, you can contact us at:

 Email: simon@simoncharlesinteriors.com

Phone: 01423 608049

Address: 10 Main Street, Ripley, Harrogate, HG3 3AY

2. What data we collect

We may collect and process the following personal data:

Name and contact details (such as email address, phone number and postal address)

Information you provide when contacting us via our website or email

Website usage data (such as IP address, browser type and pages visited – collected via cookies)

We do not collect sensitive personal data (e.g., health, race, or religious beliefs).

3. How we use your data

We use your personal data to:

Respond to your enquiries and provide our services

Manage appointments and consultations

Send updates or administrative messages

Improve our website and user experience

Comply with legal or regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

Under GDPR, we must have a lawful basis for processing your data. We rely on:

Consent – where you have given clear permission for us to process your data

Contract – where data processing is necessary for the performance of a contract or to take steps before entering one

Legitimate interests – for purposes such as responding to enquiries or improving our services, where this does not override your rights

5. Sharing your data

We will never sell your personal data. We may share it with:

Trusted service providers (e.g., website hosting, email platforms) who help us operate our business

Legal or regulatory authorities if required to do so by law

All third-party processors are required to handle your data in compliance with
data protection laws.

6. How we store your data

Your personal data is stored securely, using password-protected systems and encrypted platforms where appropriate. We retain data only as long as necessary for the purpose it was collected, or as required by law.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data (“right to be forgotten”)

Object to or restrict certain types of processing

Withdraw consent at any time (if processing is based on consent)

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at simon@simoncharlesinteriors.com

8. Cookies

Our website uses cookies to enhance user experience and collect anonymised data on site usage. For more details, please see our [Cookie Policy].

9. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated date.

10. Contact us

If you have any questions about this policy or how we handle your data, please contact:

 Email: simon@simoncharlesinteriors.com

Phone: 01423 608049

Address: 10 Main Street, Ripley, Harrogate, HG3 3AY